FAQ

General Questions

• What is a Patch Post Club?

  • In celebration of all things D.I.Y. and analog, I've started this block-printed patch club to encourage people like you to try new hobbies and keep old things from the landfill. Each month, members will receive a collection of carefully curated artsy goodies via Snail Mail. I will personally make, pack and mail every single letter from my art studio in Los Angeles. U.S. only! Sorry!

• What is included in the Monthly Patch Post?

  • One Exclusive (4 x 4 inch) block-printed patch (NOT Iron-On)

  • One Exclusive 5 x 7 inch art print

  • One Vinyl Sticker

  • A personal Post Patch Mail Club letter from me

  • A surprise collectible mini paper good (P.S. Collect all 12 to make a holiday garland)

• Are these iron-on? Do I need to know how to sew?

  • Not necessarily. These are NOT iron-on patches, so if you’d like to sew these on garments, totes, hats, etc. you WILL need to learn to sew, either by hand or machine. Alternatively, these look great on the wall as an art piece, or frame.

• Do you have any care instructions?

  • I use Speedball screen-printing ink which I then heat set for a permanent print. Machine wash on cold and line dry for maximum longevity of your items These are hand-printed and sewn by me, so slight imperfections may be visible, but that is the nature of slow fashion and small businesses.

• Are the patches sold separately?

  • These are not sold online. 

• Can I see next month’s patch club or theme?

  • Not really! The surprise is part of the fun. I may post a hint in the previous month’s mail letter, or on my social media. 

• Can I combine shop orders and mail club letters?

  • Unfortunately, no. The scale and very systems of my shop and Patch Club make combining the two a nightmare. There are SO MANY envelopes and sorting through to add things would be a nightmare. 

Membership

• Can I order past months?

  • Maybe! Most likely not. I print and pack every letter personally, so I print extras in case of lost mail. 

• When will I be charged for joining?

  • Each member is charged on their anniversary date. So if you signed up January 14th, then you’ll be charged on the 14th of every month until you cancel.

• Can I cancel? Or skip a month?

  • Yes, you may cancel. If you cancel before the deadline, your subscription won’t be renewed. If you’d like to skip, you’ll have to cancel, and resubscribe. Sorry.

• Your Patch Club is full, can I join a waitlist?

  • Maybe! I have capped my subscription list at a specific number for a reason. The site I host my mail club may or may not have a waitlist. 

• Can I upgrade? Or downgrade?

  • Sorry, there are no upgrades/downgrades, or other tiers at this time. Message me if you have a specific mail club you’d like to see from me.

• Do you have any discount codes for your shop?

  • Discount codes are exclusive for Patch Post Club members and included with every monthly letter. Message me if you are a member and can’t find your discount code. 

Shipping

• When do letters ship?

  • Letters will ship on the 20th of every month, with an estimated arrival date 1-2 weeks after. Transit time can vary greatly depending on your location. I cannot guarantee an exact delivery date or be responsible for delays once it is passed off to the USPS. 

• How long does it take to receive my mail club?

  • If you’re California based, maybe 2-3 days. If you’re on the East coast, maybe 1-2 weeks. It’s hard to tell since this is USPS based and relies solely on them. Expect delays during Holiday seasons.

• My mail hasn’t arrived yet! What should I do?

  • If your reward hasn't arrived yet, shoot me a message. I always print extra in case some get lost along the way. Normally I will request that you wait one more week (as they often turn up during that time!), but I will always replace truly lost rewards.

• How can I track my mail club?

  • All mail is sent with a USPS stamp (so no tracking). Be sure to type your address correctly on your account when you sign up, as I won’t be able to send or replace your mail due to address issues. If your address is correct, and you still haven’t received your order after 6 weeks of the postmark date, you can reach out to me via chat. Tracked mail is way more expensive, especially internationally, so stamp mail is the only way for this to be sustainable for the both of us.

• Do you ship internationally?

  • Not yet, but maybe in the future.